TERMS & CONDITIONS

1. Terms and Conditions

Terms and Conditions

By placing an order on our website, you agree to the following terms and conditions.

Seller: Ammar Yeganeh, IČO: 01741381, VAT: CZ7508054609, with registered address at Slíny 20, 628 00 Brno, Czech Republic
All prices include VAT (if applicable).
Payment is required before shipping. We accept credit card payments, PayPal, or bank transfer.
Delivery times depend on destination and shipping method.
Customers in the EU have the right to withdraw from the purchase within 14 days of delivery.
Goods must be returned unused and in their original packaging.
Warranty on goods is 24 months for EU customers, unless stated otherwise.
Disputes shall be governed by Czech law.
Any issues or questions should be addressed to: info@turquoise4u.com

Privacy Policy

We respect your privacy and collect and process personal data in accordance with the EU General Data Protection Regulation (GDPR).

Data controller: Ammar Yeganeh, IČO: 01741381, VAT: CZ7508054609, address: Slíny 20, 628 00 Brno, Czech Republic, email: info@turquoise4u.com
We collect personal data such as name, address, email, and phone number for the purpose of fulfilling your order.
Legal basis includes performance of contract (order), legal obligation (invoicing), and your consent (for marketing).
We do not sell or misuse your data. Data may be shared with delivery services or accounting providers under confidentiality.
You have the right to access, correct, or delete your data.
We store data only as long as necessary for contractual or legal reasons.

Cookie Policy

Our website uses cookies to enhance your browsing experience.

Essential cookies: Required for the website to function (e.g., session cookies).
Analytical cookies: Helps us understand how the website is used (only with your explicit consent).
Marketing cookies: Used for advertising and user tracking across sites (only with your explicit consent).

You can manage or withdraw your cookie preferences at any time through the cookie settings banner on our site.

Returns and Refunds

Customers in the EU may withdraw from a purchase within 14 days of delivery without giving a reason.

To initiate a return, please contact us at info@turquoise4u.com.

Complaints and Warranty

All goods come with a 24-month legal warranty for EU customers.
To file a complaint, contact us with your order number and description of the issue.
Defective or damaged goods will be repaired, replaced, or refunded.

Legal Notice

EU Online Dispute Resolution

If you are a consumer in the EU and have a dispute, you may submit your complaint via the EU’s online dispute resolution platform:

Shipping and Payment